Refund and Return Policy:
At Silken Seconds, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and return policy to make your shopping experience as seamless as possible.
Eligibility:
You may return your item(s) within 14 days of receiving your order. To be eligible for a return, items must meet the following criteria:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
Initiating a Return:
To initiate a return, please contact our customer service team with your order details. Our team will provide you with instructions on how to proceed with your return.
Refund Process:
Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund to the original method of payment within 5-7 business days.
Shipping Costs:
Please note that shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or damaged.
Defective or Damaged Items:
In the unlikely event that you receive a defective or damaged item, please contact us immediately. Our customer service team will assist you in arranging a replacement or refund, including return shipping costs.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our friendly customer service team. We’re here to help and ensure that your shopping experience with Silken Seconds is nothing short of exceptional.